Terms of Service BETA

1. Introduction & Acceptance of Terms

These Terms of Service (the "Terms", "Agreement") constitute a legally binding contract between the User ("you", "your", "Client") and Destino Tech Solutions Inc ("we", "our", "us", "Company"), governing your access to, integration with, and use of the Ai-PRO platform, software, middleware engines, semantic vector processing tools, database interfaces, API routing logic, and associated communication bots (collectively, the "Service").

By creating an account, authenticating via security token, querying our servers, connecting webhooks, or integrating the middleware with WhatsApp, Telegram, or any other third-party messaging platform, you acknowledge that you have read, understood, and agreed to be bound by all of the provisions herein. If you are entering into this Agreement on behalf of a corporate entity, you warrant that you possess the explicit authority to bind said entity to these Terms. If you do not agree with any part of these Terms, you must immediately terminate all use of the Service.

2. Proprietary Intellectual Property Rights

The Service and its entire contents, features, and functionalities—including but not limited to all source code, object code, database structures, proprietary middleware architectures, API routing mechanics, semantic lookup technologies, RAG pipelines, front-end dashboards, user interfaces, documentation, visual designs, and corporate trademarks—are the exclusive intellectual property of Destino Tech Solutions Inc and/or its licensors. These assets are protected by international copyright, patent, trademark, trade secret, and other intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access the configuration dashboard solely for managing active bot integrations. You agree not to copy, modify, translate, distribute, lease, sell, host, clone, reverse-engineer, decompile, or disassemble any part of the software. Any unauthorized use of the proprietary source material constitutes a material breach of this Agreement and will result in the immediate and permanent termination of your license, without prejudice to any legal remedies we may seek under applicable civil and criminal statutes.

3. Tokenized Credit System & Billing Mechanics

Ai-PRO utilizes a digital credit billing model. Every operation performed by the routing engine—including but not limited to processing incoming customer messages, generating automated replies, checking prompt inputs against safety filters, vectorizing database contents, and retrieving context from knowledge documents—will deduct credits dynamically from your account balance. Surcharges are calculated according to the current pricing structure published inside the dashboard.

Administrative actions inside the dashboard also trigger immediate credit deductions:

• Instruction Validation: Validating custom instructions using our secondary AI optimization filters costs 1,000 credits per submission request.
• Personality Save: Committing verified personality instruction sets to the live database costs 500 credits per bot instance (restricted to once per 24 hours).
• PDF Vectorization: Uploading, chunking, and embedding knowledge documents costs 2,500 credits per document (restricted to one file upload per 24 hours).
• CSV Database Retrieval: Downloads of raw CSV data bases are limited to 3 free requests per 24 hours.

All credit balances represent non-refundable digital utility tokens. Credits possess no cash value, do not accrue interest, are non-transferable, and expire immediately upon account termination or abandonment.

4. Account Restriction, Suspension, & Banning Policies

We reserve the right, at our sole discretion and without prior notice, to restrict, suspend, or permanently terminate your account, access to the dashboard, or active webhooks if we detect activities that violate our security guidelines, platform terms, or billing policies. Suspicious behaviors, prompt injection attempts, or system abuse will immediately trigger one of the following account statuses:

Restricted Mode (Read-Only): If our automated security middleware detects minor prompt violations, safety warnings, or suspicious activity, your account will be instantly switched to restricted mode. In this mode, all bot instances continue to process basic operations, but dashboard modifications, instruction updates, saving, validation, and configuration tools will be blocked. You will be prompted to contact deployment support for review.

Blocked Mode (Immediate Termination): Severe violations, security bypass attempts, prompt injections (jailbreaking), or unpaid negative balances will result in immediate blocking. Access to the dashboard, API keys, and routing webhooks is terminated instantly. All linked bots will cease function immediately.

You acknowledge that in the event of restriction or suspension due to policy violations, no refunds for remaining credits, subscriptions, or set-up fees will be issued, and we shall not be liable to you or any third party for the disruption of your business operations.

5. Third-Party Messaging Platforms & Integration Risk

The Service operates as an intermediary middleware routing engine that integrates with independent communication networks, primarily WhatsApp (Meta Platforms, Inc.), Telegram (Telegram FZ-LLC), and Google LLC. We continuously monitor the Terms of Service, Acceptable Use Policies, and API guidelines of these platforms, and our software architecture is dynamically adjusted to remain in compliance with their respective policies to the best of our ability.

While our default scenarios are built to comply with common platform policies, we do not control, guarantee, or influence the enforcement actions of Meta, Telegram, or any other messaging provider. You acknowledge and agree that utilizing automated AI agents carries inherent risks, including the potential restriction, blocking, or suspension of your Meta or Telegram accounts. While we implement advanced, security-by-default anti-ban protocols to minimize such risks, AI-PRO shall not be held liable for any third-party account bans, suspensions, or operational disruptions.

In the event of a third-party account block, no financial compensation, refunds, or damages will be provided. However, you retain the right to connect a new, authorized account to our platform and seamlessly continue utilizing your remaining, unexpired service quota without interruption.

6. Security & Jailbreak Zero-Tolerance Policy

We enforce a zero-tolerance policy against malicious exploits directed at the AI routing layer or underlying NLP engines. "Jailbreaking" refers to any prompt, command sequence, input file, or structured instruction aimed at bypassing safety guardrails, altering core operating rules, obtaining unauthorized server credentials, or forcing the system to generate toxic, illegal, or unethical responses.

If our security engine detects prompt injection attempts or system exploits, your account will be immediately flagged, locked, and blocked. We reserve the right to share logs of malicious prompt injections with cybersecurity firms and law enforcement authorities if the action constitutes a violation of national cybersecurity laws, including the cybercrime legislation of the United Arab Emirates and the United States of America.

7. Data Processing, Privacy, & Legal Jurisdiction Disclosure

All customer dialog data, prompt histories, vectorized knowledge bases, and files routed through the Service are protected using cryptographic protocols in transit and stored in a secure, hashed, non-human-readable format. We utilize this information solely to maintain routing integrity, calculate billing, execute context-aware RAG lookups, and improve our server performance. We do not sell or lease processed data to third-party commercial entities.

You explicitly acknowledge that the physical and cloud infrastructure of the Service is hosted and processed within the jurisdictions of the United States of America (USA) and the United Arab Emirates (UAE). We reserve the right to access, preserve, and disclose any processed data, server logs, or metadata to federal or local law enforcement authorities, state security agencies, or judicial bodies if required to do so by a valid legal subpoena, court order, or national security directive issued within the UAE or the USA. We assume no liability to you for disclosing data under such circumstances.

8. Force Majeure & Operational Downtime

Neither party shall be held liable or responsible to the other party for any failure, latency, or delay in performing its obligations under this Agreement to the extent that such failure is caused by events beyond its reasonable control, commonly referred to as "Force Majeure" events.

Force Majeure events include, but are not limited to: natural disasters (floods, earthquakes, fires), acts of war, terrorism, civil unrest, labor disputes, changes in government regulations, nation-wide or global internet service provider (ISP) outages, disruptions in cloud hosting infrastructure (e.g. AWS, Google Cloud, DigitalOcean), distributed denial of service (DDoS) attacks, upstream API outages from LLM providers (e.g. OpenAI, Google Gemini, Anthropic), power grid failures, or international telecommunication cable cuts. During such events, the Company's obligation to maintain service uptime is suspended without liability, and no credits or service extensions will be credited to the Client.

9. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, accuracy, and reliability. The Company does not warrant that the Service will meet your business requirements, that it will be completely secure or error-free, or that temporary data loss or latency will not occur. You use the Service at your own discretion and risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Destino Tech Solutions Inc, its directors, employees, affiliates, or licensors be liable for any indirect, special, incidental, consequential, punitive, or exemplary damages whatsoever—including but not limited to damages for loss of profits, loss of revenue, loss of business opportunities, data corruption, or platform bans—arising out of or in connection with the Service, regardless of the legal theory (contract, tort, or otherwise), even if the Company was forewarned of the possibility of such damages. Our total cumulative liability under this Agreement shall not exceed the amount paid by the Client to the Company in the three (3) months immediately preceding the accrual of the action.

11. Indemnification

You agree to defend, indemnify, and hold harmless Destino Tech Solutions Inc, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) any content, prompts, files, or custom instructions you input into the Service; or (d) any violation of third-party terms of service, platform agreements, or local laws by your integrated bot instances.

12. Severability & Entire Agreement

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect. These Terms constitute the entire agreement between the parties regarding the use of the Service, superseding all prior discussions, negotiations, or agreements, whether oral or written.

13. Governing Law & Dispute Resolution

Our company and all associated software solutions operate strictly in accordance with the federal laws and regulations of the United Arab Emirates (UAE). Our technological operations are aligned with the UAE National Strategy for Artificial Intelligence 2031 and the directives of the Ministry of Artificial Intelligence, Digital Economy and Remote Work Applications. We function exclusively on the territory and under the legal framework of the UAE.

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any legal action, suit, or proceeding arising under this Agreement shall be brought exclusively in the courts of the Emirate of Dubai, and both parties explicitly submit to the personal jurisdiction of said courts.